Tailored Behaviour Support Service for Lasting Results

Entrust Support’s behaviour support service provides personalised strategies to manage behaviours of concern and improve overall quality of life.

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Positive Behaviour Supports

Positive Behaviour Supports are a person-centred approach that protects human rights and improves quality of life through enrichment and choice.

They are used when participants display behaviours that may harm themselves or others. Our behaviour support practitioners in Melbourne, Australia assess these behaviours to identify unmet needs and develop tailored solutions.

By providing positive behaviour therapy and involving specialist behaviour support, we ensure the support network understands the participant’s communication, creating a stable environment where behaviours of concern are effectively managed.

Positive Behaviour Supports are available to participants who want to improve their relationships or manage behaviours of concern and have funding under;

Capacity Building

Improved Relationships (for all participants under and over 7 years old)
Improved Daily Living (for participants under the age of 7 if they do not have funding under Improved Relationships)

Ideal Candidate for Behaviour Support Services

Eligibility for Specialist Behaviour Support – Available for participants looking to manage behaviours of concern and improve relationships.
Capacity Building Funding – Supports participants by enhancing skills with the help of positive behaviour support practitioners.
Improved Relationships Funding – Accessible for participants of all ages, guided by a positive behaviour specialist to foster better communication.
Improved Daily Living Funding – Available for participants under 7 years old without Improved Relationships funding, supported by specialist behaviour support.

Our Services

Letter of Recommendation

A Behaviour Support Practitioner will meet the participant’s support network to gather information and understand the participant’s needs. This will involve reviewing documentation, providing personal behaviour support, conducting interviews and observing the participant to prepare a letter of recommendation that provides evidence for further behaviour support funding.

Interim Behaviour Support Plan with Functional Behaviour Analysis

The Behaviour Support Practitioner will collect data through consultations, observations and assessments to prepare a draft Interim Behaviour Support Plan which will then be shared with stakeholders for their feedback. This ensures that it gives positive behaviour guidance to them. Once approved by stakeholders, the Interim Behaviour Support Plan will be submitted to the NDIS Quality and Safeguarding Commission if any restrictive practices have been identified.

Please note that an Interim Behaviour Support Plan is used as a short-term risk management strategy until the Comprehensive Behaviour Support Plan is completed.

Comprehensive Behaviour Support Plan

A Behaviour Support Specialist will expand on the Interim Behaviour Support Plan to include the following;

Conduct further assessments to identify strategies in the development of teaching skills.
Identify replacement behaviours for the behaviours of concern.
Develop resources that can be used to support the replacement behaviours.
If restrictive practices are identified in the Interim Behaviour Support Plan, the Comprehensive Behaviour Support Plan will include a fade out plan that will discuss how these restrictions will be reduced over time.
Train the participant’s support network so that the strategies are implemented in a consistent manner.
Collect data and analyse the effectiveness of strategies and make changes as needed.
Revise the behaviour support plan as behaviours change over time.

Customer Service

We are here to help answer any questions you may have about the NDIS, including eligibility, access, and the support services we offer. Our customer service team is available to assist you Monday to Friday, 8:30am to 4:30pm.

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What Can You Expect From Us?

When a client has behaviours of concern, the positive behaviour support practitioner will;

Consult with the participant’s family and support network to understand the behaviours of concern.
Conduct assessments and analyse results to uncover the reasons behind the behaviours of concern in terms of what the participant is communicating and what triggers such behaviours.
Prepare a behaviour support plan that explain the function of the behaviours of concern, what triggers these, how they escalate and how they can be managed in a positive manner.
Work with the participant’s support network to identify strategies that manage the environment proactively to reduce triggers.
Identify strategies to manage behaviours when they escalate.
Train the participants’ support networks in relation to the implementation of strategies.
Collect data on the effectiveness of the strategies to review and revise strategies as needed.

For any specialist behaviour support, Contact us!

How Behaviour Support Helps

Our Behaviour Support Services provide tailored strategies to help participants manage behaviours of concern and improve their overall well-being.

Understanding Behaviours
A behaviour support practitioner in Melbourne, Australia works closely with the participant’s support network to understand the reasons behind challenging behaviours and identify unmet needs.

Developing Personalised Plans
Each participant receives a customised plan designed to reduce behaviours of concern and promote positive communication.

Positive Behaviour Therapy
Through positive behaviour therapy, participants learn healthier ways to express their needs and cope with challenges.

Creating a Supportive Environment
Adjusting the participant’s environment helps reduce triggers and creates a stable, comfortable setting.

Training and Guidance
Support networks are trained to respond consistently and effectively to the participant’s needs.

Monitoring and Adjustments
Regular reviews ensure that support strategies are effective and adapt to the participant’s evolving needs.

Signs You May Need Behaviour Support

Persistent Challenging Behaviours

If a participant frequently displays behaviours that may harm themselves or others, seeking a positive behaviour specialist can help manage these issues effectively.

Difficulty in Communication

When a participant struggles to express their needs, it may lead to frustration and negative behaviours. Behaviour support helps develop better communication strategies.

Increased Emotional Distress

Heightened anxiety, aggression, or withdrawal can indicate the need for targeted behaviour support.

Strained Relationships

If challenging behaviours are affecting relationships with family, friends, or carers, behaviour support can help rebuild positive interactions.

Lack of Progress in Daily Activities

When a participant faces ongoing difficulties with daily routines and social engagement, behaviour support can provide practical strategies for improvement.

Why People Choose Us?

Qualified and Experienced Practitioners

Our team includes highly trained behaviour support practitioners who develop personalised strategies to support participants effectively.

Holistic and Person-Centred Approach

We focus on understanding the underlying causes of behaviours and addressing them with thoughtful, customised solutions.

Commitment to Positive Outcomes

Our goal is to improve participants’ quality of life by empowering them with practical skills and strategies.

Ongoing Support and Monitoring

We provide continuous guidance and adjust ensure long-term success.

Q: What is billable vs non-billable hours for therapy supports?

BILLABLES:

Face to face interactions: Any time you as the NDIS participant interact with Entrust Supports behaviour support team, via in person (face-to face) interactions.

Non-face-to-face interactions: Any time the Entrust Supports behaviour support team members spend time with you via emails and phone calls; developing, reviewing, and evaluating individualised plans; completing assessment, reports; conducting meetings with relevant stakeholders, or conducting research directly relevant to you; (and any other activities based on the NDIS Pricing Arrangements and Price Limits).

Travel: any time the Entrust Supports therapy team member spends travelling to you at a location of your choosing, parking road tolls and public transport fares (as outlined by the NDIS Pricing Arrangements and Price Limits).

Last minute cancellations: short notice cancellations of appointments with less than 2 days’ notice including not showing up to the session with/without any notice, or not arriving to the appointment within a reasonable time frame in accordance with the appointment’s start time.

NON-BILLABLES:

Administrative tasks such as invoicing, developing quotes and booking appointments.

Start Your Journey to Positive Change

Our Behaviour Support Services are designed to empower participants and improve their overall well-being. By understanding the root causes of behaviours and creating tailored support plans, we help participants lead more fulfilling lives. Our experienced team provides compassionate and effective care. Contact us today to learn more about how we can support you or your loved one.